Welcome to Lotus of Egypt™. By accessing and purchasing from our official online store, you agree to comply with and be bound by the following professional terms and conditions.
1. PRODUCT NATURE & QUALITY GUARANTEE
Lotus of Egypt™ specializes in supplying 100% pure, unrefined, and alcohol-free natural scent oils and botanical extracts. All products listed are manufactured under strict organic quality metrics tailored for luxury resort and therapeutic spa standards.
2. ORDER PROCESSING & RESORT DELIVERY
- All individual and corporate orders are finalized and dispatched from our secure Hurghada headquarters.
- It is the sole responsibility of the customer to provide accurate hotel/resort names, room numbers, or villa details during checkout.
- Delivery timelines (within 1 hour for Hurghada, El Gouna, and Sahl Hasheesh) are subject to standard hotel security gate protocols.
3. PRICING & CURRENCY FLEXIBILITY
- All commercial pricing structures listed on this store are officially finalized in Euros (€).
- For local and regional convenience, payments settled via Cash on Delivery (COD) can be calculated and paid in Egyptian Pounds (EGP), based strictly on the daily official bank exchange rate declared by the Central Bank of Egypt on the exact delivery date.
4. REFUND & EVALUATION PROTOCOL
Due to the premium cosmetic and hygienic nature of our pure undiluted botanical oils, products that have been unsealed or physically used cannot be returned. For bulk B2B accounts, contract executions are finalized post-evaluation of the official samples provided.
5. INTELLECTUAL PROPERTY
All brand names, logos, pharaonic designs, and high-end multimedia layouts featured on this website are the exclusive intellectual property of Lotus of Egypt™. Unauthorized replication or usage is strictly prohibited under international trade regulations.
For immediate administrative assistance, please contact our executive concierge directly via WhatsApp.